"Mhm" and other sounds that help in conversations
Sounds that fill in the spaces in conversations serve a vital function.
We have all confirmed what others say with a frequent use of mhm, uh-huh or if you are a Scandinavian, a wheezy “ya” made while breathing in, rather than out.
These sounds are more important than we might think, according to Mattias Heldner, a professor in phonetics at Stockholm University.
“We use the sounds to show that we are listening and that the message from the person we are talking to is getting across. It creates a common ground within the conversation,” says Heldner.
This is particularly important when talking on a phone, when the lack of visual signals makes it hard for either party to tell if they are being understood.
Heldner has led a project called Prosody in Communication, which ended last year. In linguistics prosody is the study of the rhythm, stress, intonation and the melody of speech. Linguists think that melody and rhythm are so vital to communication that children learn it before learning to ever utter a word.
We are humming
Hedner explains that most languages have sounds that aid in the flow of a conversation.
Some are listed in dictionaries, others are just sounds.
Heldner calls it humming when we say “mmm”, “mhm” or “uh-huh” in a conversation.
“Maybe ‘mmm’ should be in the dictionary. It has a big function in a conversation,” says Heldner.
Heldner and colleagues analysed 120 Swedish conversations lasting a half hour each to see how the sounds were used.
The researchers noticed that the conversational partners have a tendency to mimic the person they are speaking with. Their hummings were in the same pitch.
They also have seen that this humming arises as interplay between the conversational partners.
The Swedish researchers also looked into how long people wait for such feedback.
“The person talking gives room for the humming with occasional halts,” says Heldner, and pauses a little so that the journalist can also let out an “mmm-hmm.”
Waiting for those who don’t understand
But the listener in a conversation already knows before the break in speech what is coming – perceives that it is time for humming.
“The melody rises in the last syllable before the speaker’s pause. We also signal this to the other person with eye contact,” says Heldner.
Jan Svennevig, a professor of linguistics at the University of Oslo (UiO), doesn’t wholly agree.
“As a rule, we don’t wait for the humming. It often comes while we talk. The person speaking only waits when he thinks the other person isn’t picking up what’s being said. It’s to ensure that the message has been received,” he says.
Jan Svennevig says Norwegians have many of these sounds too. He prefers to call them acceptance signals.
“We actually need to say ‘mhm’ when the other speaks for a long time, to signal that they can continue,” says Svennevig.
His colleague Hanne Gram Simonsen, another professor of linguistics at UiO, concurs.
“I think these sounds are totally necessary. We have become so used to them that we get nervous when they are left out,” says Simonsen.
Keeping the ball in your court
Such sounds are not always confirming, explains Svennevig. They just say something about how the communication is progressing. If you get a “huh?” that means it isn’t going so well.
Other sounds like this are signals to keep the verbal ball in your court, to continue speaking if you don’t want to let the other have a turn yet. You can utter an “uhhh” or “ehhhh”. But these are not confirmations.
The sounds mustn’t be used inappropriately. Actually such sounds and this conversational behaviour are not supposed to be given real attention, or be consciously noticed. If the sound deviates from the pitch in the conversation, or comes at the wrong time, it will disturb the discussion.
“The person who hums incorrectly can be perceived as a nuisance,” says the Swedish researcher Heldner.
Making robots more human
The finer aspects of perception are among the things that separates a machine from a fellow interlocutor of skin and bone.
The goal of Heldner’s research is to create computers which can converse with us in a human way. But it’s currently impossible to program a computer with all the nuances found in a normal conversation.
“We have far to go before computers comprehend as much as people. But we can get them to act as if they understand,” says Heldner.
Computers have already been talking to us for some time in games and in customer service centres. Heldner thinks a little humming interjected in the right places will make it easier to conduct conversations with them.
Service telephones should be able to gather information better if the computers ask open questions and let the customer talk, following up with the occasional “mhm”.
Heldner and his colleagues plan to do further research on the unspoken parts of a conversation – things that happen face to face. This includes the direction of eye focus, head motions, facial expressions and the ways we breathe. It could be much harder to make machines that can duplicate these aspects of conversations.
Translated by: Glenn Ostling